Rubbish Clearance Croydon Privacy Policy

This Privacy Policy explains how Rubbish Clearance Croydon collects, uses, stores, and protects personal data relating to our customers and prospective customers in Croydon and the surrounding area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your personal data in a lawful, fair, and transparent manner.

This Privacy Policy applies to all individuals who contact us, request a quotation, use our rubbish clearance services, or otherwise interact with Rubbish Clearance Croydon as a customer or prospective customer within our service area.

Who we are and how to contact us

Rubbish Clearance Croydon is a rubbish and waste removal service provider operating in Croydon and neighbouring areas. For the purposes of data protection laws, we are the data controller of the personal data we collect about you in connection with our services.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details published on our main customer communications and invoices.

Personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details: name, address, email address, telephone number, and details of the property where rubbish clearance is required.

Service information: details of your enquiries, quotes requested, bookings made, service dates and times, types and quantities of items to be collected, and any instructions you provide in relation to the service.

Payment and billing information: billing address, payment status, and limited transaction details as required for invoicing and accounting. Card payments may be processed via third party payment processors; we do not retain full card details when this is the case.

Communication records: records of your communications with us, including emails, messages, and notes from telephone calls, to manage your enquiries and bookings.

Website and technical data: to the extent you interact with us online, we may collect technical information such as your IP address, device type, and basic usage data, primarily for security and basic analytical purposes.

Any other information you provide: any additional data you choose to give us in connection with a request or service, for example access instructions, preferred contact times, or information about special requirements.

How we collect your data

We collect personal data directly from you when you contact us by phone, email, online forms, or other communication channels, when you obtain a quote, and when you book and receive our services.

We may also receive limited personal data from third parties where you have authorised them to share your details with us, for example property managers, landlords, or comparison platforms who pass on your contact details and service requirements so we can provide a quote or service.

Lawful basis for processing your data

We process your personal data under one or more of the following lawful bases:

Contract: to take steps at your request before entering into a contract and to perform our agreement with you, including providing quotations, scheduling and delivering rubbish clearance services, handling payments, and communicating with you about your booking.

Legal obligation: to comply with legal and regulatory requirements, such as accounting, tax, waste transfer documentation, and health and safety obligations.

Legitimate interests: to pursue our legitimate business interests in a way that is proportionate and respects your rights. This includes managing and improving our services, responding to enquiries, dealing with complaints, keeping basic records of previous customers, and, where appropriate, sending non-intrusive service-related updates or follow-ups.

Consent: in situations where we rely on your consent, for example certain types of marketing communications not covered by our legitimate interests, we will only process your data once you have clearly agreed. You can withdraw consent at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide quotes and manage bookings for rubbish clearance and related services.

To deliver our services, including attending at your property, collecting waste, and disposing of it in accordance with relevant laws.

To manage payments, invoicing, and financial records, and to recover any debts due to us.

To communicate with you about your enquiries, bookings, rescheduling, cancellations, and after-service follow up.

To maintain internal records, analyse service usage, and improve our operations and customer service.

To meet our legal obligations, including waste transfer records, tax, and accounting requirements.

To protect our business and customers, including fraud prevention, security, and resolving disputes.

Data sharing and processors

We do not sell your personal data. We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy, including:

Service providers and data processors who perform functions on our behalf, such as payment processors, IT support providers, email and communication service providers, and administrative support. These parties act under our instructions and are subject to contractual obligations to protect your data.

Professional advisers including accountants, insurers, and legal advisers, where necessary for our legitimate business interests and legal obligations.

Public authorities, regulators, law enforcement, or other parties where we are required or permitted to do so by law.

Any potential buyer or successor in the event of a business transfer or reorganisation, where they are bound to respect this Privacy Policy or provide an equivalent level of protection.

Where any of our processors are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law.

Data retention

We will only keep your personal data for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we retain basic customer and service records for a period aligned with applicable limitation periods to enable us to respond to any queries, complaints, or legal claims. Financial and tax-related records are retained for the periods required by law.

Where data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.

Your data protection rights

Under data protection law, you have the following rights in relation to your personal data, subject to certain conditions and exemptions:

Right of access: you can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: you can ask us to restrict the processing of your data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

Right to data portability: where we process your data based on consent or contract and by automated means, you may have the right to receive that data in a structured, commonly used, and machine readable format and to transmit it to another controller.

Right to object: you can object to processing based on our legitimate interests, including any direct marketing activities. We will stop processing your data unless we have compelling legitimate grounds or need to continue for legal reasons.

Rights in relation to consent: where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details provided in our standard contact channels. We may need to verify your identity before responding to your request.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff and processors who need it to perform their duties and requiring them to keep it confidential.

While we strive to protect your data, no system can be completely secure. You should take care when sending information to us electronically and ensure that any devices and accounts you use to interact with us are kept secure.

Privacy Policy updates

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we process personal data. Any updated version will apply to all Rubbish Clearance Croydon customers and prospective customers within our service area from the date it is published. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.