Rubbish Clearance Croydon Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Croydon provides waste removal and rubbish collection services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Company means Rubbish Clearance Croydon, the provider of waste removal and rubbish collection services.

Customer means any individual, business, organisation, landlord, tenant, agent, or other party that books or receives services from the Company.

Services means any rubbish clearance, waste collection, bulky item removal, garden waste removal, light demolition waste removal, or related services provided by the Company.

Site means the property, premises, or location where the Services are to be provided.

Waste means any materials, items, or rubbish to be collected as part of the Services, excluding any prohibited or hazardous materials as defined in these Terms and Conditions.

Scope of Services

The Company provides waste collection and rubbish clearance services, including the loading, transport, and disposal of Waste from domestic and commercial Sites. The precise scope of the Services for each booking will be agreed at the time of quotation and may be confirmed in writing or by electronic communication.

The Company reserves the right to decline to provide Services where, in its reasonable opinion, access to the Site is unsafe, the Waste is not as described at the time of booking, or the Waste includes prohibited or hazardous materials that the Company is not authorised to handle.

Booking Process

Bookings may be made by telephone, email, or through any other booking method the Company may make available from time to time. The Customer is responsible for ensuring that all information provided at the time of booking is accurate, including:

The address of the Site and any access details.

A description and approximate volume or weight of the Waste to be collected.

Any relevant parking restrictions or access limitations.

Any time constraints, such as preferred arrival windows or Site opening hours.

Following a booking request, the Company may provide an estimate based on the information supplied. This estimate is not binding and may be revised if the Waste, access, or other conditions differ on arrival from those described at the time of booking.

A booking is only confirmed when the Company has accepted the request, provided confirmation to the Customer, and, where applicable, received any required deposit or pre-payment.

On-Site Assessment and Changes

On arrival at the Site, the Company will assess the Waste and the working conditions. If the volume, weight, type of Waste, or access conditions differ from the original description, the Company may:

Adjust the price to reflect the additional or reduced work involved.

Refuse to collect certain items or materials that are prohibited or unsafe.

Offer to provide additional Services at an amended price, subject to the Customer's agreement.

Where a price adjustment is necessary, the Company will explain the reasons and seek the Customer's approval before proceeding. If the Customer does not agree to any revised price, the Company may cancel the booking and charge a reasonable call-out or cancellation fee to cover time and travel expenses.

Customer Responsibilities

The Customer is responsible for:

Providing accurate information about the Waste and Site conditions.

Ensuring safe and reasonable access to the Site, including arranging any required parking permits or permissions.

Obtaining any necessary consents from property owners, managing agents, neighbours, or local authorities for the Services to be carried out.

Ensuring that the Waste presented is lawful to remove and does not include hazardous, explosive, or otherwise prohibited materials.

Ensuring that any sharp, dangerous, or contaminated materials are safely contained and disclosed to the Company in advance.

If access to the Site is obstructed or delayed due to circumstances under the Customer's control, additional waiting time charges or a failed collection fee may apply.

Prohibited and Hazardous Materials

The Company does not ordinarily accept the following materials as part of general waste collection:

Asbestos or asbestos-containing materials.

Clinical, medical, or biological waste.

Chemicals, solvents, paints, or oils, except where specifically agreed in advance.

Gas bottles, cylinders, or pressurised containers.

Explosives, ammunition, or flammable liquids.

Radioactive materials or other regulated hazardous substances.

Electrical items that require specialist treatment, unless otherwise agreed.

If such items are discovered during collection, the Company may refuse to remove them and may adjust the Service or fee accordingly. The Customer must inform the Company in advance of any items that may require special handling or disposal.

Pricing and Payment Terms

Prices for Services are generally based on the volume, weight, and nature of the Waste, as well as the time required to complete the collection. Any estimate or quotation provided before the Site visit is based on the information supplied by the Customer and may be subject to revision after the on-site assessment.

Unless agreed otherwise in writing:

Payment is due on completion of the Services on the day of collection.

The Company accepts common payment methods such as cash, card, or bank transfer, subject to availability.

Where a deposit or pre-payment is required, the booking will not be confirmed until the payment has been received.

For business Customers, the Company may agree alternative payment terms and may issue invoices with specified payment due dates. Late payments may incur interest and administrative charges in accordance with applicable UK law on late payment of commercial debts.

Cancellations and Amendments

The Customer may cancel or amend a booking by contacting the Company as soon as possible. The following will generally apply:

If the Customer cancels more than 24 hours before the scheduled collection time, no cancellation fee will usually be charged.

If the Customer cancels within 24 hours of the scheduled collection time, the Company reserves the right to charge a reasonable cancellation fee to cover administrative and scheduling costs.

If the Company arrives at the Site and is unable to carry out the Services due to reasons within the Customer's control, including lack of access or undisclosed restrictions, a failed collection fee may be charged.

The Company may cancel or reschedule a booking due to adverse weather, vehicle breakdown, staff illness, health and safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will seek to rearrange the Service at the earliest convenient time, but will not be liable for any resulting loss or inconvenience.

Performance of Services

The Company will use reasonable skill and care in providing the Services and will aim to carry out collections within any agreed time frame. However, any times or dates given for arrival or completion are estimates only and are not guaranteed.

The Customer must ensure that the Site is prepared for the collection, with Waste accessible and any necessary permissions in place. The Company is not responsible for delays or inability to complete the Services caused by issues under the Customer's control.

The Company will take reasonable steps to avoid damage to property while carrying out the Services. The Customer should inform the Company of any fragile surfaces, hidden cables or pipes, or other risks on the Site.

Liability and Limitations

Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.

Subject to the above, the Company's total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort, negligence, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Service giving rise to the claim.

The Company shall not be liable for:

Any indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity.

Any loss or damage arising from inaccurate information provided by the Customer.

Any loss or damage caused by pre-existing defects in the property or Site.

Any loss arising from compliance with legal or regulatory requirements relating to waste handling and disposal.

The Customer is responsible for removing or securing any items they do not wish to be taken away. The Company is not liable for items inadvertently disposed of where such items were mixed with Waste or presented in a way that reasonably indicated they were to be removed.

Waste Handling and Regulations

The Company operates in accordance with relevant UK waste management laws and regulations, including duties relating to the safe transport and lawful disposal of controlled waste. The Company will use licensed disposal facilities or recycling centres and will endeavour to maximise recycling and responsible disposal in line with best practice for rubbish clearance and waste collection.

By using the Services, the Customer confirms that they are the owner of the Waste or are otherwise authorised to arrange for its removal. The Customer acknowledges their duty of care in relation to Waste and agrees to cooperate with any reasonable requests from the Company to help comply with applicable waste regulations, including providing information about the origin and nature of the Waste.

Where required, the Company may issue waste transfer documentation or records in accordance with legal requirements. The Customer should retain any such documents as part of their compliance obligations.

Access, Parking and Permits

The Customer must ensure that suitable parking or loading space is available for the Company's vehicles near the Site for the duration of the collection. Any parking charges, permits, or fines incurred as a result of inadequate information or arrangements may be charged to the Customer.

If the Company is unable to park reasonably close to the Site, additional labour or time charges may apply to reflect the extra effort required to complete the collection.

Insurance

The Company maintains appropriate insurance cover for its operations in line with industry standards. Details of insurance cover may be made available on request. The Customer is responsible for maintaining their own insurance for the Site and any items or property not intended for removal.

Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company promptly with full details of the issue. The Company will investigate the complaint and endeavour to resolve matters promptly and fairly.

Where a dispute arises that cannot be resolved directly between the parties, both the Customer and the Company agree to consider using negotiation or mediation before commencing formal legal proceedings, where this is appropriate and practical.

Data Protection and Privacy

The Company may collect and process personal data relating to Customers for the purposes of managing bookings, providing Services, processing payments, and complying with legal obligations. Any personal data will be handled in accordance with applicable UK data protection laws.

By placing a booking, the Customer consents to the use of their contact details for communication regarding the Services. The Customer may request access to or correction of their personal data by contacting the Company.

Amendments to These Terms

The Company may modify or update these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated. The version in force at the time of the Customer's booking will apply to that booking and the related Services.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

Entire Agreement

These Terms and Conditions, together with any quotation, booking confirmation, or written variation agreed between the Customer and the Company, constitute the entire agreement between the parties in relation to the Services. They supersede any prior agreements, understandings, or representations, whether written or oral, relating to the subject matter.